Please check the Frequently Asked Questions below to see if your question can be answered there. If not, Internet customers may contact our Customer Service Department in any of the following ways:

Customer Service -

Order Address:
Thomson Learning
Distribution Center
Location 02
10650 Toebben Drive
Independence, KY 41051

Return Address:
Thomson Learning
Distribution Center
Location 02
10650 Toebben Drive
Independence, KY 41051

Phone Orders/Customer Service:    800-347-7707
Fax for Career Colleges:    859-647-5023
Fax for Business, Industry, Government, Trade, Retailer, wholesaler:    859-647-5963
Credit Services:    877-201-3962
Fax:    859-525-6544
Email:    esales@cengage.com

Customer Publishing -

Phone Orders/Questions:    800-355-9983
Fax:    800-451-3661
Web Site:    http://www.thomsoncustom.com
Email:   custom@swpco.com

For Review Copies -

Autodesk Press:    800-477-3692
Brooks/Cole:    800-824-5179
Course Technology:    800-824-5179
Delmar:    800-824-5179
Harcourt:    800-237-2665
Heinle & Heinle ESL:    877-633-3375
Heinle & Heinle Foreign Languages:    800-824-5179
South-Western College:    800-824-5179
South-Western Educational:    800-824-5179
Wadsworth:    800-824-5179
Email:   swepcustomerservice@swep.com

Frequently Asked Questions:
1. Why should I order online?
2. How do I indicate shipping instructions for my online order?
3. How do I know that I will be invoiced at Net Price for my online order?
4. Will I receive an order confirmation?
5. How do I know the products that I wish to order are available?
6. What will the turn-around time be on my order?
7. If I need assistance with my online ordering, who should I contact?
8. What is the Returns Policy for orders online?
9. How do I know if I am in a depository state?
10. Where can I find Gratis Teacher Materials information?


1. Why should I order online?

A. College store customers have told us that there are times when it would be very convenient for them to be able to place orders with us online. We are pleased to offer this service. Stores have indicated that this will be especially helpful for late faculty requisitions and for reorders. We expect that stores will check the availability of titles on our web site and then simply place those researched titles into a shopping cart for instant ordering.

2. How do I indicate shipping instructions for my online order?

A. Your order will automatically be shipped according to the freight instructions we have on file for your account. Any special instructions or promotional codes should be indicated under "Special Instructions". For deferred shipments only, indicate a shipping date in the space provided.
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3. How do I know that I will be invoiced at Net Price for my online order?

A. All college stores automatically receive net price regardless of the order method.

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4. Will I receive an order confirmation?

A. Yes. You will receive an initial email message confirming your order and notification of any backorders with availability dates when available. The shipment confirmation number will be sent by email when the order ships. If any restrictions would cause an item to cancel (rights restrictions, substitutions and out-of-prints), a warning message will show in the shopping cart and the item will be removed before you place your order. If the New Edition will be substituted, a message will appear to notify you.
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5. How do I know the products that I wish to order are available?

A. The title research and the online ordering functions will show you price and availability. The in-stock date for any "not yet published" titles and "out-of-stock" titles will appear if available.
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6. What will the turn-around time be on my order?

A. The turn-around time is the same no matter how you place your order (online, mail, PUBNET, phone or fax).
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7. If I need assistance with my online ordering, who should I contact?

If you are unable to find the Thomson Learning product or information that you are looking for, please call our Customer Service Department, Monday - Friday, 8:00AM - 8:00PM EST at 1-800-354-9706, or email us at esales@cengage.com
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8. What is the Returns Policy for orders online?

The Returns policy is the same for college stores no matter how you place your order (online, mail, PUBNET, phone or fax). For complete details, please refer to the Answers Plus FAQ: "What is the New Returns Policy?".
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9. How do I know if I am in a depository state?

>Please review our list of depositories.
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10. Where can I find Gratis Teacher Materials information?

Information on Gratis Teachers Materials is available on this site.
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